Frequently Asked Questions

No, you do not need to create an account to place an order. However, setting up an account allows you to track your orders, save your shipping details for faster checkout, and manage your wishlist.

If you've forgotten your password, click on the "Forgot Password" link on the Sign In page. Follow the instructions to reset your password via email. If you need further assistance, feel free to contact our customer support team.

You can check and update your account details by signing into your account on our website. Once signed in, go to the "My Account" section, where you can update your shipping address, billing information, and password. If you need further assistance, please contact our customer support team.

We accept Visa, MasterCard, American Express, Discover, and PayPal at checkout. We can also accept ACH transfers or check payments upon request. Please contact us for more details on alternative payment options.

At Stardust, we take pride in offering high-quality, specialized, and custom-ordered products. Many of our items are imported from Europe and made to order, which means that returns are generally not accepted. However, we understand that sometimes things don’t go as planned. If you are unsatisfied with your purchase, we may authorize a return for store credit only on a case-by-case basis.

Before You Purchase

We encourage you to reach out with any questions before making a purchase. Our knowledgeable team is happy to assist you in selecting the perfect item and will respond promptly to any inquiries. Please note:

• Due to variations in screen displays and natural material differences, colors, textures, and finishes may appear slightly different in person. If you need assistance confirming details, please contact us before purchasing.

Return Eligibility & Process

       If a return is approved, the following conditions apply:

• The return request must be submitted in writing within 30 days of delivery.

• Items must be unused, uninstalled, and in their original, sealed packaging, including all brochures and packing materials.

• Customers are responsible for all return shipping costs. Returns must be properly packaged, double-boxed, insured, and shipped with a tracking number.

• After the returned item is received and inspected at our warehouse, a refund will be issued to the original payment method.

• A restocking fee of up to 20% may apply. Since we offer free shipping on many orders, this fee may be adjusted based on the original shipping cost.

• Unauthorized returns will not be accepted.

• Stardust is not responsible for lost or damaged return shipments. It is the customer’s responsibility to ensure proper packaging, full insurance, and tracking.

       If you have any questions or need help with your return, please contact us — we’re happy to assist!

Non-Returnable Items

Certain items are final sale and cannot be returned, including:

• All lighting products.

• Oversized items with box dimensions exceeding 8 cubic feet (e.g., over 24” x 24” x 24”).

• Fireplaces.

• Floor samples, close-outs, and clearance items.

• Custom orders.

• Upholstered items.

• Bulk orders of 3 or more units

Damaged or Defective Items

We strongly recommend inspecting your order immediately upon delivery. If your item arrives damaged:

• Report the issue to the freight company within 48 hours to initiate a claim.

• For defective items, contact Stardust directly as soon as possible.

• Retain all original packaging and materials, as they are required for the claims process. Please do not discard any packaging until the damage claim has been processed.

International & Non-Continental U.S. Orders

For orders outside the continental U.S. (including Alaska, Hawaii, Canada, Europe, and other international locations), return policies may vary. Please contact us directly for return authorization and further details.

Policy Updates

Stardust reserves the right to update or modify this return policy at any time without prior notice. Please review our policy before making a purchase to ensure you have the most up-to-date information.

We appreciate your understanding and thank you for choosing Stardust. If you have any questions, feel free to contact us—we're here to help!

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