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Customers who place orders through our website agree and accept the following policies:
1. Shipping Choices:
1.1 Continental U.S. Shipping within the 48 contiguous States of America:
FREE Ground Shipping: UPS Ground, DHL Ground, FedEx Ground, Freight or similar.
FREE Ground Shipping, any item, no minimum purchase required!
Place your order, and enjoy complimentary ground shipping!
We strongly suggest to use our FREE Ground Shipping offer.
It may take a couple of days to securely pack your item.
So in most cases, there will be not much difference between our standard
FREE Ground Shipping and the Expensive Expedited Shipping Services. Expedited Shipping Services
only guarantee the "time in transit", not the additional time needed to process and pack your order and, in addition, the lead time described with each product.
Upon request, we can also provide you with a quote for the following expedited shipping services:
Three-Day Shipping: UPS 3 Day Select, USPS Priority, or similar.
Two-Day Shipping: UPS 2nd Day Air, DHL 2nd Day Air, USPS Express, or similar.
One-Day Shipping: UPS Next Day Air Saver, DHL Next Day Air, FedEx Next Day Air or similar.
1.2 Shipping to Alaska, Hawaii, and Puerto Rico:
Ground Shipping is not available for customers in AK, HI, and PR.
Three-Day Shipping: UPS 3 Day Select, USPS Priority, or similar.
Two-Day Shipping: UPS 2nd Day Air, DHL 2nd Day Air, USPS Express, or similar.
One-Day Shipping: UPS Next Day Air Saver, DHL Next Day Air, FedEx Next Day Air or similar.
1.3 International Shipping:
Stardust.com will ship items only within the 48 contiguous States of America, Alaska, Hawaii, and Puerto Rico.
We do not ship internationally at this moment.
2. Shipping Rates:
FREE Ground Shipping within the 48 contiguous States of America.
No minimum purchase required!
Place your order, and enjoy the free shipping!
Expedited Shipping including Three-Day-, Two-Day-, One-Day Shipping AND International Shipping will incur shipping charges.
Shipping charges are based on the delivery option you choose and the weight, size, dimensions of your items and for international customers: your destination country. You'll see the shipping cost listed on the "Place Order" page during checkout.
3. Shipping Policies:
3.1 Lead Time:
Shipping lead time is always a "good faith estimate" and is never guaranteed.
We rely on our vendors and freight forwarders (UPS, FedEx, DHL, USPS, etc.) to fulfill our orders.
In addition, please note that your order will have an additional lead time to ship out from the warehouse.
We do our best to "pack with care". Estimated lead time is stated with the description of each item, for example "usually ships in 2 business days".
Our estimated shipping lead times are based on several factors, including your destination address, how quickly we can obtain and assemble items for shipment (the "usually ships in" time listed on a product's detail page).
3.2 Tracking Number:
We take the stress out of shopping!
Every order ships fully insured with a tracking- or delivery confirmation number!
A tracking number will usually be updated in your account history when your order is shipped out.
If you have a tracking or delivery confirmation number, you can track your package by clicking the "Track packages" link in Your Account. The shipping method and carrier for your package will be listed in Your Account and in your shipment confirmation e-mail.
3.3 Insurance and Signature Required Options:
Every order ships fully insured with a tracking- or delivery confirmation number!
Items $500.00 & less; a "Signature Required" option can be added upon request by the customer prior to shipping.
Items $500.00 & up; a "Signature Required" option will automatically be added to every shipment.
Please note that freight companies will collect a signature from the person located at the shipping address.
Customer is responsible of providing a correct shipping address upon check out.
3.4 Shipping Address:
Stardust.com will be responsible to ship to the shipping address provided by the customer upon check out.
Please note that the customer is responsible for providing the correct shipping address.
Stardust.com will in no way be responsible for any claims that arise when customer provides an incorrect shipping address.
Customer will be responsible for any issues that arise after an incorrect shipping address is provided & goods are shipped out.
Our liability ends as soon as an order ships out after which it automatically transfers to the buyer, or, in case of damage that occurs during transport to the shipping company.
3.5 Additional notes:
We reserve the right to change or discontinue FREE Ground Shipping at any time.
Weekend delivery cannot be requested. Most carriers do not deliver on weekends.
Items may ship using a variety of carriers of methods of our choice.
Orders placed with a P.O. box or APO/FPO address may be refused.
Signature upon delivery may be required for shipments over $400
We reserve the right to change or discontinue FREE Ground Shipping at any time.
Orders containing multiple items may be shipped separately to ensure quicker service.
We never "guarantee" a delivery time frame, we can only provide an "estimate".
Severe weather or conditions beyond our control may cause additional delivery delays.
We greatly value your patronage, trust, and friendship towards Stardust.com; and as always, we welcome every opportunity to have your comments and suggestions regarding our products and any aspect of your Stardust.com's experience. We invite your feedback so that we may know how we are doing, and what we can do to assure that we are providing the highest quality products and services that we can. To share your thoughts with us, please contact us. We thank you for your time, attention, and assistance.
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